Our Services

Polaris offers a range of services to keep your catering and refrigeration appliances operating effectively and efficiently, from delivery and installation, right through to regular maintenance or breakdown assistance. Our field engineers are fully certified and have wide experience of working with all the leading catering and refrigeration equipment brands.

We operate a fleet of commercial vehicles equipped with the latest electronic test and diagnostic equipment, and a well-stocked supply of spare parts. Whether it’s an emergency call-out or a routine service, you can be sure of a prompt courteous and affordably-priced service designed to meet your individual needs.

Maintenance Contracts

Catering and refrigeration equipment needs regular servicing to maintain its performance, prevent faults arising and prolong its lifespan. To help preserve your investment, we are pleased to offer a choice of maintenance contracts:

Planned Preventative Maintenance, including:

  • Flexible visits per year to service catering & refrigeration equipment
  • 4 hour response for fridge/freezer cold rooms – 24 hour response for all other equipment
  • Call out fees waived if no response within 48 hours
  • Preferential call out and hourly rates (8.00 am to 5.00 pm, 7 days a week)
  • 24 hour emergency call out

Fully Inclusive Labour Contract, including:

  • No labour charges, 24:7 (only parts chargeable)
  • Flexible service visits per year to service catering & refrigeration equipment (labour included)
  • 4 hour response for fridge/freezer cold rooms – 24 hour response for all other equipment

 

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